Shipping, Returns and WEEE
We ship worldwide. If you would like to know a specific postal charge before you buy then please drop us an e-mail to email@example.com with the name of the item(s) you are interested in.
UK/EU and Worldwide Orders:
EcoGadgets Ltd uses a table rate shipping and packaging system. This means you pay a more accurate rate on the products you have ordered. The smaller the weight, the cheaper the shipping. The UK and EU postage rates listed below the products are shipping for 1 item only. If you order more than one item the postage will not increase dramatically as it is based on total end weight. Our UK postage starts from as little as £1.95. EU postage starts at £2.95 and worldwide postage starts at £4.95. All our products are insured in case of lost or damaged items protecting both us and you.
Dispatch & Delivery Times:
We always aim to dispatch all orders within 24-48 hrs after receiving an order. On occasions this may take a little longer as some products may be out of stock. You will be notified by telephone or e-mail if your order will take longer to dispatch. UK orders should arrive within 3 working days after dispatch, EU orders with-in 5-7 days and the rest of the world between 7-14 days. Please allow up to 28 days to receive your goods and please do contact us if your goods have not arrived within this time scale. Please note that Royal Mail does not class an item as missing until after 28 business days.
If you are not at home when your item arrives you may need to collect your parcel from your local postal sorting office.
Next day Delivery Service:
If you wish to use our 24hr express delivery (next working day) service please contact us beforehand with your delivery requirements and we will quote a delivery price usually around £5 extra on top of our standard delivery charge. Next day service is open to UK orders only and all orders need to be placed by 1400 for next day delivery.
We dispatch 95% of our items worldwide, some larger items may be too heavy to dispatch and these items may not be on offer to countries outside the UK. Please check delivery rates for larger/bulk items with us beforehand.
If you are not satisfied with any purchase you have made, please contact us as soon as possible. We offer a 14 day product replacement or money back guarantee. All we ask is that you return the product in a saleable condition with the original (undamaged) packaging. Any claims for damaged or faulty goods must be made within 5 working days on receipt of the ordered goods. If your product develops a fault within 28 days after receipt then we will also offer a refund or replacement. After 28 days it is then the responsibility of the product manufacturer to offer a replacement product/refund. Please keep original product packaging and information sheets in case a replacement is requested. Please note: We can only refund postage for damaged or faulty items and not for unwanted items.
Please always register your manufacturer product warranty as soon as you receive your goods. This will give you longer protection time usually lasting years. Typical product warranties are between 1-5 years.
EcoGadgets Ltd Policy on WEEE
The Waste Electrical and Electronic Equipment (WEEE) Directive is legislation that aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. Customers can also take back any old appliances to their local Civic Amenity site for free safe disposal/recycling. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. EcoGadgets Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. If you have purchased any item from us and have not purchased a new item then we will still accept back your old applliances for safe disposal. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.